FAQ | Frequently Asked Questions
Where are you located?
We seek to meet our clients where they are most comfortable, offering both client in-home and virtual services. Prefer to meet over coffee or while going for a walk? Not a problem! In the event you would prefer not to meet at your home, we can arrange for an alternate setting.
What are your hours of operation?
We work flexible hours that include weekdays, weekends and evenings. We recognize that work, childcare, and medical appointments can often take up your 9-5 and so we aim to provide a service that meets your needs. See our booking calendar for our current availability.
Don’t see a time that works for you? Reach out via the inquiry form.
What are your rates?
We bill at the rate of $140 per hour. Please refer to our booking page for our list of assessment options and associated costs, or book a free 15-minute consultation to discuss your individual needs.
What areas of the province do you service?
We service all of mainland Nova Scotia and Cape Breton. All travel over the first 30 minutes (one-way) are subject to prorated travel fees and are based on location. Please contact us to obtain a free estimate.
Are your services covered by insurance?
Most extended health benefit plans, private medical plans, and auto insurance plans cover occupational therapy services. It is best to check directly with your insurance provider to determine coverage. Other potential sources include Veteran’s Affairs Canada, Workers’ Compensation, Department of National Defense, Nova Scotia’s Department of Opportunities and Social Development (formerly DCS), long-term disability benefits, and employers.
Can my insurance be billed directly?
At this time, we do not directly bill insurers but you will be provided with a receipt for insurance claims.
Do I need a doctor's referral?
You do not need a doctor’s referral to access our services, however some insurance providers may require this for reimbursement. Check directly with your insurance company if you have any questions.
What is your cancellation policy?
We understand that unexpected situations arise. To help us manage our schedule and provide care to all clients, we require at least 24 hours’ notice for any cancellations or appointment changes. Cancellations made within 24 hours of the scheduled appointment time, as well as missed appointments (no-shows) will be subject to the full session fee.
Do you offer virtual services?
Yes we are able to offer Virtual Services, however we can only work with clients physically located in Nova Scotia.
Contact Us
If you have other questions please contact:
Email: info@newmoonot.ca
Phone: (782) 776-1017
Or fill out our inquiry form here.